This publication of general terms and sales conditions cancel and replace previous versions.


Terms of delivery:

Term of delivery is from 10 to 14 days and shall be respected as much as possible. No claims arise from delayed deliveries. SDC Switzerland SA reserves the right to make partial delivery in the event of unforeseen occurrences such as events of war, strike, lock-outs, suspension of operations, breakdowns, mechanical faults, official measures, lack of raw materials not attributable to SDC Switzerland SA, etc.

SDC Switzerland SA shall be released from the obligation of further deliveries without claims of damages and shall be entitled to withdraw from the contract or from part of the contract which has not been fulfilled.

If sufficient security cannot be provided, financial difficulties of the purchaser which become known to SDC Switzerland SA after the conclusion of the contract, as well as rational reason to assume that the purchaser will not be able to perform his obligations, shall entitle SDC Switzerland SA to withdraw from the contract. Said withdrawal shall not entitle the purchaser to assert claims for damages.



Packing, dispatch and insurance are at the purchaser’s expense and risk.


Returns and exchange:

Returns of goods are only accepted upon prior authorization by SDC Switzerland SA.

Returns are at the dispatcher’s expense and risk.


Non-returnable are:

Special models, opened packages, priced packages, sterilized products, goods that can no longer be sold, as well as goods that have been delivered more than 30 days back. Returnable goods are subject to handling fee of 10% of the invoice (at least CHF 20.--).


Notice of defects:

Notice of defects can only be considered if transmitted within 8 days upon receipt of the goods. SDC Switzerland SA accepts a notice of defect; SDC Switzerland SA shall have the choice either to replace the defective goods or to reimburse the purchase price and to take back the defective goods. Any further claim shall be ruled out.


Retention of title:

The goods shall remain property of SDC Switzerland SA until the entire purchase has been paid, all subsidiary claims included.


General provisions:

Verbal agreements shall be valid only after written confirmation.



Prices are net in Swiss francs and ex-factory. DC Switzerland SA reserves the right to adjust prices to the trend of costs at short time notice. Prices are applied at the date of delivery.


Terms of Payment:

In advance by bank wire transfer, if not agreed otherwise.

After receipt of Pro-forma invoice customers have 7 working days to make the advance payment prior to delivery.

Without mutual consent, after that period orders under CHF 10’000.- will be automatically cancelled without consequences. For orders over CHF 10’000.- SDC reserves the right to cancel the order and invoice 5% compensation for administrative expenses.



Place of performance and jurisdiction shall be Lugano, Switzerland